In every business, mistakes happen and customers get angry.  But when a problem is fixed properly and stays fixed…customer loyalty actually increases!  Here are five step... [ more... ]

Rather than offer a typical textbook primer on the topic of negotiations, I will rely upon the multi-faceted experiences of our TEC members who have negotiated everything from union and employment ... [ more... ]

How often should you check it?

Some people suggest only checking your e-mail twice a day and spending as little time on it as possible. This is unrealistic. Many of our most important... [ more... ]