You finally get in the door at a company with which you’ve been wanting to do business for a long time. Once inside however, you find that the door you came through hasn’t led you to ... [ more... ]

Have you ever had a terrible customer service experience at a restaurant, and when you were leaving the host or hostess asked, “How was everything?”  How did you answer?&nbs... [ more... ]

Have you ever had your luggage "lost" by an airline? Have you ever looked closely at the faces of the people who are reporting their "lost luggage" in one of those little rooms ... [ more... ]