The process of microfilming customers' paid checks. The microfilm is the official record of the transaction and is retained by the financial institution. Canceled checks are stored rather than being returned to the customer.
A touch of background first: A successful, journeyman level speaker, serving associations and corporations, I routinely received fees of $3000 to $5000-6000 for 1 to 3 hours of programs. I got 1 or... [ more... ]
Rather than offer a typical textbook primer on the topic of negotiations, I will rely upon the multi-faceted experiences of our TEC members who have negotiated everything from union and employment ... [ more... ]
In every business, mistakes happen and customers get angry. But when a problem is fixed properly and stays fixed…customer loyalty actually increases! Here are five step... [ more... ]