The process by which a mutual organisation, such as a building society, changes itself into a company. Mutuals are owned by their customers, while companies are owned by their shareholders.
As part of an extensive industry investigation on customer buying motivation, loyalty and satisfaction, we interviewed your customers and found out why they prefer doing business with your competit... [ more... ]
Here are the ever-popular great eight: 1. Let’s imagine, we walk out together, into your future for _____ years. When you look back at that time, what would you have liked to accomplis... [ more... ]