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These days, there isn't one person I know who doesn't deal with the feeling of being overwhelmed at least once a day. We all have too much to do. However, these feelings add up. Sooner or later, th... [ more... ]

Remember the master teacher once said 2000 years ago, "Unless you can become like little children, your chances are zero, you haven't got a prayer."  A major consideration for adults... [ more... ]

In customer service, is it more important to be a good sender of information or receiver? For customer service providers, it is just as critical to listen as to speak. Is there an art to being a go... [ more... ]