Financial EDI

Have you ever had a terrible customer service experience at a restaurant, and when you were leaving the host or hostess asked, “How was everything?”  How did you answer?&nbs... [ more... ]

Dear Joan:

I work at a small firm and report directly to the owner. Our firm's office manager, who is also the owner's secretary, doesn't like me. She is usually cold and snippy toward... [ more... ]

Most poorly trained salespeople tend to lower the price when they receive price resistance.

The price will always seem high to a prospect or customer if the perceived value is low. The... [ more... ]