Indemnity

Without difficulties, life would be like a stream without rocks and curves about as interesting as concrete. --Benjamin Hoff: The Te of Piglet

We can't avoid them. Difficult people are... [ more... ]

Last month we discussed building credibility and trust at your website, so that visitors feel comfortable buying from you. That is half of the battle. The more important part is increasing the life... [ more... ]

When Positively Outrageous Service was first published, several of my friends asked me why I had written a manual that my competition could use against me. "What if your competitors read the b... [ more... ]