You’ve heard it all before. "You get what you ask for." "If you can see it and believe it, you can achieve it." Yeah, right. So how come I’m not living happily eve... [ more... ]

Who would you like to influence?  Your colleagues? Your customers? Your boss?  Your board?   The "powers that be?"  When you don't want to crack down, backmore... ]

Every single contact your organization has with its customers either cultivates or corrodes your relationship. That includes every letter you send, every ad you run, and every phone call you make. ... [ more... ]