How would your customers rate the quality and quantity of service you render? Do you have a system in place to measure customer satisfaction? All great men and women became great because they rende... [ more... ]

Dear Joan:

I have enjoyed your column for years and as of today, I have a new favorite website! I browsed the archives of www.joanlloyd.com looking for something that would initiate so... [ more... ]

"To sell John Brown what John Brown buys, you must learn to see through John Brown's eyes.” Clearly, understanding the viewpoint of the buyer is critical for sales success.
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