According to a national study on customer loyalty, the single, most important thing businesses can do to increase loyalty is to show customers that they care about them.

Meanwhile, a Gall... [ more... ]

Remember how exciting it was when you first fell in love? Your heart did somersaults every time you met the one you loved. The two of you sat up talking all night. And you always seemed to have so ... [ more... ]

A few years ago, Bruce Smith experienced a slowdown in his Salt Lake City-based travel agency. Airlines had eliminated his sales commissions. The recession and recent terrorist attacks also took a ... [ more... ]