Question: Is customer service dead or alive?

Answer: Thankfully, in some places, service is still alive, well and thriving!  As I travel, helping companies grow their people and ... [ more... ]

Most of us are aware that we need to grieve the death of a close friend, relative or favorite pet. We are beginning to learn that other events -- relocation, divorce, illness -- can also be experie... [ more... ]

Imagine for a moment outgoing NESA President Rick Segel's logo: a caricature of his head coming out of a zipper. It's clever, funny, and intriguing - exactly like Rick. It's an effective corporate ... [ more... ]