Some critics question the moral and ethical value of asking machines to act like humans. Conversely, I believe in the unlimited potential of human beings.  “Sales Training 101” t... [ more... ]

The most important people, in any company, are the front-line employees. These employees are usually the least paid, least trained, and least appreciated.

If you want to build a servic... [ more... ]

Is price the reason people purchase from you? Maybe it's delivery or quality. In determining where to position a company, leadership has to address the issue of what to offer and promote to the com... [ more... ]