If you receive poor service from a company once, shame on the company. If you receive poor service from a company twice, shame on you.

That’s the message John Tschohl, founder a... [ more... ]

Every great speaker was once a neophyte. Nido Qubein got off the boat without a word of English. Bill Gove hustled product for 3M corporation. Rosita Perez was a social worker. How did they, and hu... [ more... ]

I’ll never forget the day it happened. We had just completed a large catering order, 300 pieces of hot, fresh, fried chicken and a mountain of honey butter biscuits, when the after-church cr... [ more... ]