We're living in incredibly turbulent times. In spite of newspaper headlines proclaiming solid employment and a growing economy many business people admit to a pervasive feeling of uncertainty and c... [ more... ]

You probably think I am going to say something like, "The customer is always right."  Right??  Wrong.

I have many philosophies when dealing with customers, but I de... [ more... ]

The World Wide Web is exploding. Everyday thousands of new individuals are using the Internet to search out and purchase products. However, 95% of all Internet sites lose money. With so many custom... [ more... ]