Talk about first impressions; telephone greetings are critical.  Prospects are deciding whether or not to do business with you.  Irate customers are deciding how helpful and competent you... [ more... ]

When you start to research the many ways that you can promote your products and services, there are various ways to do this. You eventually come upon what seems to be a new concept but it actually ... [ more... ]

Does writing a booklet make you an 'authorlette' ? Yes, it does. That is one of several key reasons to write an informational tips booklet - author status as an expert on your topic. Author status ... [ more... ]