Question: Is customer service dead or alive?

Answer: Thankfully, in some places, service is still alive, well and thriving!  As I travel, helping companies grow their people and ... [ more... ]

Traffic Exchanges. What are they? How do they work? What do they do?

First of all, a "Traffic Exchange" is exactly that, a way to exchange traffic, a way to get visitors to ... [ more... ]

"Speak into the clown’s head and place your order, please," the teenager boomed through the loudspeaker as I placed my order for fast food. Silly me, I had started with, "Hell... [ more... ]