A couple of years ago, I needed to find a new doctor. Unfortunately, my first visit to the clinic didn't live up to my expectations. I approached the desk and waited until the receptionist, who was... [ more... ]

We have all heard this expression before, "the customer is always right". Well, contrary to popular belief, I don't think so. In fact most times THE CUSTOMER IS USUALLY WRONG! But here is... [ more... ]

To stand out in a cluttered world, become a recognized expert

There are millions of small businesses vying for our attention. Yet, because the marketplace is more discriminating and sk... [ more... ]