Customer service is not rocket science. In fact, it is so simple-so basic-that I'm amazed more companies don't do it. One can only conclude that it's not a lack of intellect, but a lack of interest... [ more... ]

Not long ago, industry pundits were touting B2B marketplaces or exchanges as Internet era panacea for productivity and cost-cutting problems of corporate world. Buoyed by excessive investor interes... [ more... ]

Did you know that the skills and strengths you had in getting your executive position are not the skills you need to keep it? The skills that granted you your current job are no longer necessarily ... [ more... ]