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OK, I admit it. I was going to title this Handling Jerks. But the truth is, most customers, even the tough to love ones are just like us. They didn't start out to make things difficult. It just hap... [ more... ]
Essentially, to motivate a piece of equipment to operate, you need to give it the proper source of energy and to push the start button. If only people were so easy. Authors like Bob Nelson, in &quo... [ more... ]