Emergency Purchase

I recently spoke to a group of sales professionals at the end of their training conference. The attendees had participated in many learning sessions over a two day period – most of which were ... [ more... ]

"It's really difficult!" the young woman told me, as we maneuvered through heavy traffic. "The way the world is changing, I have so many opportunities. And all that technology is rev... [ more... ]

Reciprocity. I love that word, ‘reciprocity’. It sounds so new-age, so sophisticated.

Reciprocity simply means that if you do something for a customer, in order to feel c... [ more... ]