Purchasing Cycle

Over 30 years ago when I was failing in my first sales position and was struggling every step of the way, I had an important mentor in my life who gave me the most valuable insight I have ever gain... [ more... ]

When I was a new business owner I attended a management seminar, the speaker said something that I have never forgotten. "Your business is as good as your worst employee." What a sobering... [ more... ]

If customers aren't pleased with the service they receive, they may complain, they may not; they may purchase from your company again, and they may not. Most customers don't complain. They just suf... [ more... ]