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Positively Outrageous Service is my name for customer service that is surprising and involving.  A step beyond good service, Positively Outrageous Service makes the customer say "Wow!&quo... [ more... ]

To increase sales, instead of displaying banners or ads on your website, write a review. On your main page, display a short intriguing paragraph with a link to your full review. For example, this i... [ more... ]

In every association executive's life the day will come when you must deliver bad news. Sometimes you have to tell the bad news to your Board; every so often you have to tell your membership; perio... [ more... ]