In the last five to ten years, the phenomenon of road-rage has been increasing, now we learn that office-rage is on the increase too. What is going on? What has changed? How would you react and dea... [ more... ]
Do you give your people ongoing customer service training? Its important, you know. Customer service is emotional labor; its very hard to deal with a large volume of people day after day, some of w... [ more... ]
If I were to ask a room full of 1000 salespeople (I have done it) what is the number one thing consumers want today, what do you think their answer would be? You guessed it Lower Price... [ more... ]