What is a dangerous customer?  It is not necessarily a customer that is threatening you with a knife or a gun.  (That is not just a dangerous customer but a dangerous person.)  What ... [ more... ]

As a busy professional constantly balancing schedules, deadlines, and priorities while dealing with a vast variety of personalities, there is an often-neglected resource that can make the differenc... [ more... ]

According to a recent study conducted by Ferris Research, a market and technology research firm specializing in messaging and collaboration, Sp^m will cost U.S. businesses over $10 billion in 2003.... [ more... ]