A year ago we published an article based on a woman who was told by university professors that because her college-level business education was 10-years old, it was out of date. On-the-job experien... [ more... ]

This article is not just for the frontline people who deal directly with customers.  All of this information is applicable to everyone, from a receptionist to a warehouse manager to a CEO.&nbs... [ more... ]

There they are. All 50 of them. All 500 of them. Or all 5000 of them. Your audience sits yearning for your words. Looking at you. Waiting for you to show them the way, Hoping you bring illumination... [ more... ]