When's the last time you checked out your Postal Service's web site?

You might be surprized at the valuable business information you can find. It's difficult to speak in specifics, gi... [ more... ]

The quality of everyday language used in business is on the decline. We are often unaware of the impact that our words have on our customers. When we use language that is negative or abrupt, we cre... [ more... ]

Every sales seminar or training class I have ever given, someone has walked up to me and asked, What do you do when& or What do you say when& In a world advertising fad diets and quick solu... [ more... ]